6. : "She realized that she had never taken time to think about whom she was and what she wanted? This statement indicates that----" ans. Meera was afraid of taking new job. ***************************************************************************************************** 7. "Though it was difficult to get a new job, Meera kept on searching for a job as ----" Ans. she wanted a new job. 8. " Meera took the opportunity to discover the strengths and weaknesses positively. " ans. Agree *************************************************************************************************** 9. What is the advantage of knowing/identifying our strengths and weaknesses? ans. We can develop our capabilities and thereby develop our personality. ****************************************************************************************************** 10 .We realize that we behave in a certain manner with different people and in different circumstances. How does this knowledge help us? ans. If this behaviour is not helping our personal development or our overall progress, we can work on ourselves to improve our responses and actions. |
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6 .Read the question carefully and select the correct option. "You attend your office on time. This indicates----."
ANS. You individually follow the rules
*****************************************************************************************************
7 .Read the question carefully and select the correct option. "You visit a clothe shop, try many outfits and come out without purchasing anything. You tell the salesman that you do not like anything. You -----
ans... feel good about being self-assertive
*******************************************************************************************************
8.Read the question carefully and select the correct option. "You visit a dam with your friends. You see there warning signs on the banks of the dam stating that swimming is prohibited. One of your friends suggests that you should take a dip in the water and play some water games. You would-----"
b) stop your friends from going to swim
******************************************************************************************************
9. Seema is from Pune. She has been asked to move to Mumbai and join the head office there. Seema at first says no but when she is told that she doesn't have a choice, she resigns. Answer the Following Question : "Do you think her decision was correct?"
ans... Seema is not at all confident that she will be able to adjust and face the challenges that come with the new offer. She could have discussed with her seniors and gathered more information about the new situation and its details but she didn't even try that. So her decision is not so correct.
**************************************************************************************************
10. Sameer’s college professor has asked everyone in his class to make a list of individual strengths and weaknesses. He also wants every student to come and read out their lists for the class. Sameer is against this idea. Answer the Following Question : " Do you think he is right? If yes, why? If no, why?"
b) All of us have some strengths and some weaknesses. Unless we list them out realistically and systematically, how would it be possible for us to work on them and improve? So Sameer is not right.
ANS. You individually follow the rules
*****************************************************************************************************
7 .Read the question carefully and select the correct option. "You visit a clothe shop, try many outfits and come out without purchasing anything. You tell the salesman that you do not like anything. You -----
ans... feel good about being self-assertive
*******************************************************************************************************
8.Read the question carefully and select the correct option. "You visit a dam with your friends. You see there warning signs on the banks of the dam stating that swimming is prohibited. One of your friends suggests that you should take a dip in the water and play some water games. You would-----"
b) stop your friends from going to swim
******************************************************************************************************
9. Seema is from Pune. She has been asked to move to Mumbai and join the head office there. Seema at first says no but when she is told that she doesn't have a choice, she resigns. Answer the Following Question : "Do you think her decision was correct?"
ans... Seema is not at all confident that she will be able to adjust and face the challenges that come with the new offer. She could have discussed with her seniors and gathered more information about the new situation and its details but she didn't even try that. So her decision is not so correct.
**************************************************************************************************
10. Sameer’s college professor has asked everyone in his class to make a list of individual strengths and weaknesses. He also wants every student to come and read out their lists for the class. Sameer is against this idea. Answer the Following Question : " Do you think he is right? If yes, why? If no, why?"
b) All of us have some strengths and some weaknesses. Unless we list them out realistically and systematically, how would it be possible for us to work on them and improve? So Sameer is not right.
6. Read the question and select the suitable option as an answer. "Carefull and attentive listening is an essential part of developing effective interpersonal skills."
Agree
7. Read the question and select the suitable option as an answer. " Non verbal communication like a smile or a raised thumb in appreciation of others forms essential component of interpersonal skills."
Disagree
8. Read the question and select the suitable option as an answer. "When you communicate with a person who is not actually present in front of you, you use best of your interpersonal skills."
Disagree
9. Pankaj’s work is such that he does not need to interact much with others at work. It is also true that he doesn’t get along with anyone there. Answer the Following Question : "Is this good for his career? If yes how is it so and if no, why not?"
There is no guarantee that this is the place he will always be and this is what he will do all his life. In future if the nature of his work changes or he has to interact with others for some reason, he may find it extremely difficult to manage the work. So this is not good for Pankaj.
10. Today I had been worrying about something since morning. I was late reaching work. And on top of that my clothes got wet and muddy because of the heavy rain. My colleagues saw me and started laughing, saying funny things about me….. Usually I do not lose my temper but today I became very angry and yelled at them. Answer the Following Question :" What should I do now?"
I know that it was wrong to lose my temper so I must calm down and then go express my regrets. Then I can also explain in short that I have been worried and what the reason for it had been. Then I should start being normal as usual.
Agree
7. Read the question and select the suitable option as an answer. " Non verbal communication like a smile or a raised thumb in appreciation of others forms essential component of interpersonal skills."
Disagree
8. Read the question and select the suitable option as an answer. "When you communicate with a person who is not actually present in front of you, you use best of your interpersonal skills."
Disagree
9. Pankaj’s work is such that he does not need to interact much with others at work. It is also true that he doesn’t get along with anyone there. Answer the Following Question : "Is this good for his career? If yes how is it so and if no, why not?"
There is no guarantee that this is the place he will always be and this is what he will do all his life. In future if the nature of his work changes or he has to interact with others for some reason, he may find it extremely difficult to manage the work. So this is not good for Pankaj.
10. Today I had been worrying about something since morning. I was late reaching work. And on top of that my clothes got wet and muddy because of the heavy rain. My colleagues saw me and started laughing, saying funny things about me….. Usually I do not lose my temper but today I became very angry and yelled at them. Answer the Following Question :" What should I do now?"
I know that it was wrong to lose my temper so I must calm down and then go express my regrets. Then I can also explain in short that I have been worried and what the reason for it had been. Then I should start being normal as usual.
6... : "Although she was being verbally attacked, Jasmine maintained a friendly demeanour, a helpful attitude. This indicates------"
Jasmine knew the difference between aggressive and assertive behaviour.
7........... "She paid attention to what the student said and what is being unsaid. This indicates------"
Jasmine knew the importance of body language and its applications.
8........... "Jasmine discussed the problem of this student with them and made sure that it would be sorted out. This indicates that--------"
Jasmine had good communication skills and she used these skills effectively.
9............ There has been a fight over something personal between Dinesh’s two very good friends. Both have asked him to decide which one of them was right. Dinesh sees this as a tough thing to decide. Answer the Following Question : "What advice would you give him?"
Dinesh must have both of them sit down and tell them that he must not be the one to decide as it is an issue between the two of them. Also ask them to sit together and talk it over calmly to reach an understanding.
10.....Today the boss was upset with Jyoti because he believed that she had made a mistake in work. Jyoti was so busy with some urgent work that she didn’t get a chance to say that the mistake was not hers. The mistake had actually been committed by her colleague, Shanta. About four days passed and again Shanta did something wrong. The boss noticed the mistake. But Shanta didn’t say anything. So the boss told Jyoti that she must be careful in her work. Answer the Following Question : "What should Jyoti do about this?"
Jyoti must first go speak with Shanta and make it very clear that already once she had taken the blame for her mistake because she had been too busy to say anything in her defence. But it had happened again. If this were to happen one more time, she will go and explain everything to the boss.
Jasmine knew the difference between aggressive and assertive behaviour.
7........... "She paid attention to what the student said and what is being unsaid. This indicates------"
Jasmine knew the importance of body language and its applications.
8........... "Jasmine discussed the problem of this student with them and made sure that it would be sorted out. This indicates that--------"
Jasmine had good communication skills and she used these skills effectively.
9............ There has been a fight over something personal between Dinesh’s two very good friends. Both have asked him to decide which one of them was right. Dinesh sees this as a tough thing to decide. Answer the Following Question : "What advice would you give him?"
Dinesh must have both of them sit down and tell them that he must not be the one to decide as it is an issue between the two of them. Also ask them to sit together and talk it over calmly to reach an understanding.
10.....Today the boss was upset with Jyoti because he believed that she had made a mistake in work. Jyoti was so busy with some urgent work that she didn’t get a chance to say that the mistake was not hers. The mistake had actually been committed by her colleague, Shanta. About four days passed and again Shanta did something wrong. The boss noticed the mistake. But Shanta didn’t say anything. So the boss told Jyoti that she must be careful in her work. Answer the Following Question : "What should Jyoti do about this?"
Jyoti must first go speak with Shanta and make it very clear that already once she had taken the blame for her mistake because she had been too busy to say anything in her defence. But it had happened again. If this were to happen one more time, she will go and explain everything to the boss.
6.....Read the question carefully and select the correct option. " As presenter we must always keep it in mind that we have to _______________"
hold the attention of the audience and impress them with our content
7........Read the question carefully and select the correct option. "____________ is the most important component of making successful presentations."
Preparation
8..............Read the question carefully and select the correct option. " In a presentation, you should accept different views of different people. This shows your ----
positive attitude and positive acceptance of critical feedback.
9.......Manish is very good at his work but shy and so when speaking with others he is not confident at all. His colleague Deepak is bold and so the boss always asks Deepak to communicate with the customers. At the annual increment time, Manish gets to know that Deepak got a bigger raise than him. Answer the Following Question : " What do you think Manish should do now?"
Manish should learn by observing Deepak when he speaks to others. He should also start to practice speaking. There is a lot of information on the internet about how to get this skill so he should study that too, so that he will be able to do it gradually. This skill is essential for everyone on today’s world.
10....Shilpa presented her project in a meeting today. After that her boss told her that she needs to learn the skill of presentation properly. Answer the Following Question : "What do you think must have happened?"
There are two parts of presentation skill. One is the information on the slides that you have arranged for presentation and second is its explanation or elaboration given by you. Shilpa could check these two things and ask the boss for help so that she will get clarity about how and what to improve.
6.... "The important thing Ashish didn’t consider was-----"
to check and take feedback of the technical support system.to visit the venue of presentation.
7........ " Ashish was not able to restore the earlier confidence in his further presentation as ----"
he was disturbed due to the unexpected disturbances in his presentation.
8............. : "Ashish did not pay attention to----"
the technology to be used during presentation.
9………..Which is the correct option?
When you present something you need to keep in mind many things. Your dress and hair should be neat. You must know very well the subject/work you are presenting. You must be prepared for answering questions about it. Never must you just give some answer that you don’t know is correct or proper. If you don’t know something, say that you will find out and come back on that point. But then really find the correct answer and make sure that the concerned person gets it.
10………...How many words, lines of text and points must be on each slide in a presentation?
When presenting, only the important points should be displayed in very few words. If some appropriate colour, image or animation is going to highlight the points, only then use them. When sing animation, it is necessary to consider the time available and also the time needed for the change of slides. Too much animation is not good.
6.......Read the question carefully and select the correct option. " Preparing a checklist of your tasks shows that----"
you wish to complete them on time.
7....Read the question carefully and select the correct option. "Preparing a to-do list helps you to -----"
prioratise your tasks as per the availabel time.
8.........Read the question carefully and select the correct option. "Spending some time in planning your day is ------"
good as it enables you to utilize the available time productively.
9.........If you are a student, then you need it at the time of an examination and if you are working then you need it to go to work every day in time.
This is the most important skill for career growth. Using it not only for your work and at work place but also regularly in personal life gives you a great advantage.
10......Time management is done always in both our personal life and our work.
How should we manage time?
For time management, creating a task list and a time table and also planning your work on monthly and yearly basis is very important. This plan must be realistic and specific. Prioritizing your work according to importance and urgency also helps, without which time is wasted in things that are not important and then we have no time left to do important things.
6.......Read the question carefully and select the correct option. " Preparing a checklist of your tasks shows that----"
you wish to complete them on time.
7....Read the question carefully and select the correct option. "Preparing a to-do list helps you to -----"
prioratise your tasks as per the availabel time.
8.........Read the question carefully and select the correct option. "Spending some time in planning your day is ------"
good as it enables you to utilize the available time productively.
9.........If you are a student, then you need it at the time of an examination and if you are working then you need it to go to work every day in time.
This is the most important skill for career growth. Using it not only for your work and at work place but also regularly in personal life gives you a great advantage.
10......Time management is done always in both our personal life and our work.
How should we manage time?
For time management, creating a task list and a time table and also planning your work on monthly and yearly basis is very important. This plan must be realistic and specific. Prioritizing your work according to importance and urgency also helps, without which time is wasted in things that are not important and then we have no time left to do important things.
6...........: "Rakesh decided to complete his work before afternoon tea-break. This indicates that-----"
Rakesh set a deadline for himself to complete the task in time.
7....... "As this was his first day, he didn’t want to leave the office without finishing the given task. This shows that ------"
he wanted to accomplish the given task sincerely and was serious about his work.
8.... Rakesh managed his time effectively."
Disagree
9.......Apart from listing and time tables what else needs to be done for managing time?
Along with making a list of tasks, keeping in mind our personal goals and work related goals while making a time table then every day work is a step towards our goals. Otherwise each day is spent in finishing whatever comes up daily and we are never close to achieving our goals.
10......It is essential to check and know quickly that our work is fitting in with our lists and the time table we may have created. This is possible if we are organized and have a clean and tidy work place. Time management means doing the maximum and the bets in least possible amount of time.
6.....Read the question carefully and select the correct option. "Long term goals are -----"
- the major targets in your life.
7...Read the question carefully and select the correct option. "Right decisions at right time may get hamper due to ---
- emotional attachment
8..Read the question carefully and select the correct option. " Taking responsibility of your decisions means-----"
- you know the consequences of your decision.
9..Decision making requires a realistic and correct assessment of our capabilities and our nature. Is this statement true? If yes why and if not, why not?
- This statement is correct because once the decision is made there is bound to be a result which means we need to work with what comes. That depends on whether we can accept it, work with it and for how long we can do all this. Also after the decision if there is a challenge or an obstacle, we are required to resolve it successfully and this completely depends on our knowledge of our own capabilities and nature. To know what we are capable of how long we can do something is necessary for this.
10..Which factors must be considered when setting goals?
Knowing our capacities, abilities and habits truthfully and clearly is necessary for our goals to be achieved. Also we essentially must know what we are able to do to achieve the goals and how much we are ready to do whatever it takes and for how long.77
6.....: "But Reena was firm on getting this degree and go ahead in her career. She removed all the negative thoughts and started working on her plan. This indicates that--------"
- She tried to overcome all the common obstacles.
7.... : She chose to attend the part time course as full time course was not allowing her to continue her job. This indicates that--------
She had selected the best possible alternative available.
8....: "Reena decided to go back to college and earn a degree in accounting. This indicates that--------"
- Reena set a goal for herself.
9....Mr. Sandeep is forty five years old. A few days ago the doctor asked him to lose weight to avoid diabetes. He immediately resolved to wake up every morning at five am and climb the hill. He did that for a week or so but something came up and he couldn’t continue. Finally he stopped trying to do that. And now he is so busy working all day that he doesn’t have even a minute for himself. This has made him very worried about his health. Answer the Following Question : "What do you think he should have done?"
- We must consider our responsibilities both at home and at work, we must find out what our habits are, what the daily routine is and what will fit into all that. We must be very clear about what are we capable of doing consistently and for a long time before setting a goal. He set an ideal goal. But a practical, possible goal is better than the ideal but almost impossible goal.
10...Setting goals is also means making a kind of a decision. Is this statement correct? If yes why, if no, why?This statement is incorrect because decisions are about what we are facing in the present. Goals are about future things.
- Any decision requires action. Only setting a goal does not help us to achieve the goal. Therefore both setting a goal and working on it both require action. Therefore this statement is correct.
6... "She accepted and incorporated all the relevant suggestions given by her team members and revised her presentation. This shows that-----"
- Anupama was ready to value the decisions taken by the team keeping aside her personal ego.
7... "Anupama was co-operative and open for suggestions while working in a team."
- Agree
8.... Anupama was egoistic and rigid to new things though they were ofr her betterment."
- Disagree
9...Changing with circumstances and conditions in our lives and adapting to the change is a skill. Is this true? If yes, how? If not, how it is not a skill?
- Changing and adapting to the change is certainly a skill. The reason is that we are always with people of different characters, choices, preferences. This truth and other factors keep bringing change to our lives forever. To adjust/adapt to all that requires a capability, a skill. Therefore adapting to changing circumstances is a skill.
10....Do we need the ability to change and adapt to the change at work place?
- We continuously keep changing by adapting both in personal life and at work place. That is also why we can work with various people who are different; whether the work is personal or official. We cannot survive tough or challenging times without this skill.
6... I accepted that I had not thought the way Neha had," said Yash.This indicates that--------"
ans..
Yash showed flexibility and allowed himself to move froward with less stress.
7....... "I accepted the challenge of changing my attitude." This indicates that--------"
He expressed flexibility with positive attitude in the betterment of his team and the project.
8........."He sportingly acknowledged the strengths of Neha’s presentation.This indicates that------"
He gained a reputation of being easy to work with when he acknowledged the strenghts of Neha's presentation.
9...Do managers and senior officials also have to change and adapt to the circumstances? If yes, how. If not, how?
Managers and senior officials are also required to change and adapt. When they are expected to get the work done from other people they are required to know their strengths, weaknesses, choices and abilities. Accordingly they have to work smartly and make work plans, give feedback etc. Therefore only if they have this ability to change and adapt, they prove to be successful in their roles.
10....Sandesh from my office was having some serious issues at home which made it impossible for him to come to work. His work has always been excellent and he has worked here for ten years. So our manager Mr. Manoj asked him to find some solution to this issue as soon as possible but also allowed him to do the work from home for three weeks. Answer the Following Question : "Is this a sign of Mr. Manoj’s skill of adapting or is it his inability to make a tough decision like asking Sandesh to quit?"
Mr. Manoj is responsible for getting the best out of his subordinates and he has done well in that respect. He has given this permission after considering the quality of Sandesh’s work and his long tenure with the organization and after setting a limit of three weeks. This was a skillful decision. It very easy to fire someone but when an experienced good officer leaves the organization suffers a loss.
SESSION 13
6....
he is misusing the company time.
7...
Meena should inform this to her colleague on her return.
8...
Disagree
9....
Sunita had given specific instructions about how to deal with the customer. Grishma should have only given him a seat. Also Grishma told a lie to the boss. So Grishma was wrong.
10...
Virendra’s taking home the office stationery was a wrong thing to do. We must not take home any of the things that are given to us at work unless we get an official permission for it.
he is misusing the company time.
7...
Meena should inform this to her colleague on her return.
8...
Disagree
9....
Sunita had given specific instructions about how to deal with the customer. Grishma should have only given him a seat. Also Grishma told a lie to the boss. So Grishma was wrong.
10...
Virendra’s taking home the office stationery was a wrong thing to do. We must not take home any of the things that are given to us at work unless we get an official permission for it.
SESSION 14 |
6....
FALSE
7...
TRUE
8...
FALSE
9....
The fact that they don’t get along is a personal matter. This must never affect work under any condition. And the customer is the most important factor for a business. Such unfriendly relations affect the growth of the business. So what Sagar did was a wrong thing.
10...
It is wrong. Geeta should not have done that. Even if the file is left out, it had his name so she knew it was his file. Unless we have permission we must never read other people’s documents or touch anyone’s property.
FALSE
7...
TRUE
8...
FALSE
9....
The fact that they don’t get along is a personal matter. This must never affect work under any condition. And the customer is the most important factor for a business. Such unfriendly relations affect the growth of the business. So what Sagar did was a wrong thing.
10...
It is wrong. Geeta should not have done that. Even if the file is left out, it had his name so she knew it was his file. Unless we have permission we must never read other people’s documents or touch anyone’s property.
SESSION 15
6..
Disagree
7...
Agree
8...
Agree
9...
This is incorrect. As long as some humans come together for some common goal, there will be conflict. It will always exist at a work place too. Conflict has to be managed to get some benefit, decision or learning out of the situation.
10...
Forcing does not work as you do not have the power to force him. Also even if you somehow manage to force him, he will resent you and wait for an opportunity to force you to do something against your wishes. So the best way is to discuss while using your persuasion skill.
Disagree
7...
Agree
8...
Agree
9...
This is incorrect. As long as some humans come together for some common goal, there will be conflict. It will always exist at a work place too. Conflict has to be managed to get some benefit, decision or learning out of the situation.
10...
Forcing does not work as you do not have the power to force him. Also even if you somehow manage to force him, he will resent you and wait for an opportunity to force you to do something against your wishes. So the best way is to discuss while using your persuasion skill.
6..
Disagree
7.....
Agree
8....
Disagree
9.....
He should tell them how important it is for their career to prove that they can work very nicely in a team. If someone does not work as expected, their individual performance report is directly affected. That will get them working well.
10....
This is a conflict that is going to affect the work and so the organization. Sonia may be better qualified which is not her mistake. If she needs help in the beginning, she should ask and everyone should help, including Meena and Sujata.
Disagree
7.....
Agree
8....
Disagree
9.....
He should tell them how important it is for their career to prove that they can work very nicely in a team. If someone does not work as expected, their individual performance report is directly affected. That will get them working well.
10....
This is a conflict that is going to affect the work and so the organization. Sonia may be better qualified which is not her mistake. If she needs help in the beginning, she should ask and everyone should help, including Meena and Sujata.
SESSION 17
6....
make me isolated from others and more stressed.
7...
you know your limits.
8...
You will say that it doesn’t matter and it is not the end of things.
9....
Tarun was wrong. He shouldw have refused to be part of the in-laws sightseeing. Work comes first. Since he was orking so hard, he should have rested on weekends.
10...
Mitesh should deposit the demand drafts first and then go tell his boss of his mistake. Hiding our mistakes creates stress. Also any boss would forgive a mistake but would never forgive or forget anyone hiding a mistake.
make me isolated from others and more stressed.
7...
you know your limits.
8...
You will say that it doesn’t matter and it is not the end of things.
9....
Tarun was wrong. He shouldw have refused to be part of the in-laws sightseeing. Work comes first. Since he was orking so hard, he should have rested on weekends.
10...
Mitesh should deposit the demand drafts first and then go tell his boss of his mistake. Hiding our mistakes creates stress. Also any boss would forgive a mistake but would never forgive or forget anyone hiding a mistake.
SESSION 18 |
6....
lack of positive attitude.
7...
he takes stress very easily.
8...
Agree
9....
Ahmed should not have been lazy and now he cannot give any excuses. He must work overnight now if needed but submit the report in time. Everyone must do the work in time or both the organization and Ahmed’s employment will not survive.
10...
Rajan should have said no when the boss asked him about the new responsibility. Obviously he is not a fast or very competent worker. He can barely finish his own work in office timing. So it was not a right thing to say yes to the new responsibility.
SESSION 19 |
6....
Agree
7...
Disagree
8...
Agree
9....
Mahesh must be not only good at his work but he also must be polite and pleasant. He must also be empathetic and a good listener. The customers must be feeling that they are really being served nicely and so they want him.
10...
Customer comes first for any business. In fact there cannot be a business without a customer. So not conveying the customer’s message is equal to not attending to their needs. That is why Sanjay must have called everyone. That way everyone would be more alert and this mistake will not be repeated din future.
Agree
7...
Disagree
8...
Agree
9....
Mahesh must be not only good at his work but he also must be polite and pleasant. He must also be empathetic and a good listener. The customers must be feeling that they are really being served nicely and so they want him.
10...
Customer comes first for any business. In fact there cannot be a business without a customer. So not conveying the customer’s message is equal to not attending to their needs. That is why Sanjay must have called everyone. That way everyone would be more alert and this mistake will not be repeated din future.
SESSION 20 |
6.....
Agree
7......
Agree
8......
Disagree
9...
Mala should have tried to keep her cool. But when she sensed that it was too much for her, she should have asked for help from her colleague or if needed even her boss. It is okay to ask for help if it avoids displeasing a customer. Customer satisfaction is very important for any business.
10..
Sarita should have done her study for the products she was selling. Then she would have been able to give a truthful answer. Telling lies is dangerous. Even if it is her first sale, she must be careful and honest. That would be good for her individual career growth too.
Agree
7......
Agree
8......
Disagree
9...
Mala should have tried to keep her cool. But when she sensed that it was too much for her, she should have asked for help from her colleague or if needed even her boss. It is okay to ask for help if it avoids displeasing a customer. Customer satisfaction is very important for any business.
10..
Sarita should have done her study for the products she was selling. Then she would have been able to give a truthful answer. Telling lies is dangerous. Even if it is her first sale, she must be careful and honest. That would be good for her individual career growth too.